Privacy Policy - Norcom Insurance
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Privacy Policy

The website (“Website”) you are currently viewing is owned and controlled by Norwich Commercial Group, Inc., or one of its wholly owned subsidiaries, Norcom Mortgage, Norcom Insurance or ValueQuest AMC, collectively referred to as “Norcom”, “Our”, “Us”, or “We” in this Privacy Policy.

Norcom takes your privacy seriously. Protecting the privacy and security of consumers’ personal information is an important part of the way Norcom takes care of our clients and users of this Website. By providing this policy, we hope to demonstrate our trustworthiness as an organization and our commitment to your safety and security in using our website. This Privacy Policy applies only to Websites owned and controlled by Norcom and pertains to the collection, use and sharing of information you provide online. Our Privacy Policy describes the information we collect from and about you during your visit to our web sites and web pages. Our privacy policy also describes how we use information about you, whom we share it with, and how we protect it. Our web sites and web pages may contain links to third party sites not controlled by Norcom or covered by this Privacy Policy. We recommend that you check the privacy statement of other sites you visit before providing any personal information.

  • If you are or become a Norcom Customer, we will provide you a Privacy Notice describing our privacy practices related to the collection and sharing of personal information about our customers, once per year, as long as you remain a Norcom customer, as required by law.

WHAT PERSONAL INFORMATION DOES NORCOM COLLECT ONLINE?

We collect personal information about you from the information you provide to us when you visit our websites. This information may include, but is not limited to:

  • Name
  • Address
  • Social security
  • Phone numbers
  • Account number with Norcom
  • Account number for your bank or other financial institutions
  • Bank account information, such as type of account and the name of the bank or other financial institution
  • Account numbers for mortgages, notes, and other forms of consumer accounts
  • Email address
  • Date of birth
  • Residential information including mortgage or rent payments
  • Employment information
  • Income information

HOW DOES NORCOM USE THE INFORMATION COLLECTED ABOUT ME ONLINE?

We use the personal information we collect online to process your request for services, products or information, to improve our customer service and products, and to facilitate your participation in online activities. For example, we may use the information you provide when you complete an online application for a product or service in order to process and evaluate your application. If you request product information, we may use the information you provide to mail you information you request. We may also use the information we collect for analytic purposes, market research or for marketing purposes, as allowed by law.

DOES NORCOM SHARE THE INFORMATION COLLECTED ABOUT ME ONLINE?

We may share some of the information we collect about you to third parties, such as companies performing services on our behalf, to provide the products or services you have requested. As permitted by law, we may share information we collect about you with companies with whom we have formal agreements to offer you share the information about you with our other companies owned by Norcom, or with non-affiliates for analysis, market research and marketing purposes, as allowed by law. We may disclose your personal information as otherwise permitted or required by law.

DO YOU USE COOKIES OR OTHER TECHNOLOGIES TO COLLECT INFORMATION ABOUT ME?

We use small text files called “cookies” on our Websites, but only in relation to log analysis, forms completion, and to aid in your ease of use. We do not track individual users. For example, when you browse or visit one of our web sites, we may store certain information on your computer. This can help us to tailor our sites to your individual preferences and save you time if you visit the site again. You can disallow cookies by making the appropriate selection from your browser options to inform you when cookies are set or to prevent cookies from being set. However, if you set your browser options to disallow cookies, you may limit the functionality we can provide when you visit our site.

WHAT STEPS DOES NORCOM TAKE TO PROTECT INFORMATION ABOUT ME?

We restrict access to the information obtained from our web sites and web pages to our employees, agents and contractors. We maintain physical, electronic and procedural safeguards designed to protect your personal information. Companies that provide online services on our behalf are required by contract to protect customer information, and are only allowed to use the information for the purpose of providing the services we have contracted with them to provide.

DOES NORCOM COLLECT INFORMATION ABOUT CHILDREN?

Norcom complies with The Children’s Online Privacy Act (“COPPA”). We do not knowingly collect or maintain information provided on our websites by children under the age of 13. Furthermore, our web sites are not intended to attract children under 13. For more information regarding COPPA, visit http://www.coppa.org/coppa.htm

DO YOU PROVIDE PUBLIC FORUMS ON YOUR WEBSITE?

We make public forums available on our web sites, such as blogs, which may include the ability to upload text, photographs and videos, that are accessible to the general public. Unless we tell you otherwise, any information you disclose in these areas may become public information. You should use caution when deciding to disclose personal information in these areas.

HOW CAN I CHANGE OR UPDATE THE PERSONAL INFORMATION YOU COLLECTED ABOUT ME ONLINE?

Please contact us here with any questions or for changes you may require.

WILL NORCOM MAKE CHANGES TO THIS PRIVACY POLICY?

Norcom reserves the right to make changes to its Privacy Policy. If we make changes, we will update this Website and provide the date the policy was changed. The foregoing policy is effective May 25, 2012.